1. How do I place and Order?
2. What are my payment options?
3. What are your shipping charges?
4. How can I check the status of my order?
5. How does R and J International protect my credit?
6. How soon will my package be shipped?
7. What is R and J International return policy?
8. How do I order Custom Imprinting?
9. How can I edit my personal information?
 

How do I place an Order? Back to top.

You must join the Buyer's Club before you can place an order. After your membership has been approved please do the following to place an order.
 

• Please click on the "Buyer's Club" link/button. You will be prompted for your username and password. This will be the username and password you chose when you registered for the Buyer's Club.
   
• When you registered for the Buyer's Club your information was automatically entered into the Buyer's Club shopping cart/online store. The username and password you used when you signed up for the Buyer's Club will allow you to access your shopping cart/online store account.
   
• Click on the category which you’re interested.
   
• Browse the available products, put the quantity you want and make your selections by clicking the add to cart button.
   
• At this point you will be shown the current products in your Shopping cart and a current total.
   
• If you wish to continue shopping click the continue button.
   
• If you wish to check-out at this time just click the check-out button.
   
• Choose your method of payment and click on the secure link.
   
• At this time fill out the necessary information for credit card purchase or if you have chosen PayPal click on the PayPal button to complete payment.
   
• You will be sent an email to confirm your order.

What are my Payment Options? Back to top.

R and J International accepts the following payment options.
 

• Credit Card—M/C—Visa—Discover or PayPal Payments.
   
• Money Orders
   
• Personal Checks with a 10 day wait on clearance and $25.00 returned check fee.
   
• Certified Check
   
• Cash

What are your shipping charges? Back to top.
 

• Shipping is through USPS and is automatically figured according to weight, this applies to US only.
   
• Overseas shipping charges will be figured according to weight and destination.
   

After an overseas order has been placed an email will be sent with total including shipping and a request to confirm. After confirmation and payment order will be shipped.

How can I check the status of my order? Back to top.
 

In the Buyer's Club shopping cart just log into my account and view order. Status is updated as order is processed.

How does R and J International protect my credit? Back to top.

R and J International takes every precaution to protect the privacy of your credit card information. We utilize Secure Socket Layers (SSL). The most advanced security system available.
 

• We utilize Secure Socket Layers (SSL), the most advanced security system available.
   
• All of your ordering information--including your name, address, and credit card number-- is encrypted using our Secure Server for maximum security.
   
• Your credit card billing information cannot be read as it
  travels to our ordering system.
   
• Please notice when you prepare to checkout using our Secure Server, that the URL address changes from http:// to https://. This is how to detect a secure server from a Non-Secure Server.

How soon will my package be shipped? Back to top.
 

Products purchased from R and J International that are in stock will be shipped upon receipt and processing of payment or credit card approval. Most orders are shipped within 24 hours. Products not in stock usually ship within 10 days.

Orders are shipped USPS and a tracking number provided when package is shipped.

What is R and J International Return Policy? Back to top.
 

R and J International has a 15 day money back return policy. No questions asked. Only Item cost is refundable . Shipping cost are non-refundable, and customer pays return shipping.

How do I order Custom Imprinting? Back to top.
 

• Send us your graphic logo design.
   
• Choose the lighter type or other Zippo Product you want your logo on.
   
• A sample graphic with your logo will be sent via email for your approval.
   
• After approval and payment received order will be placed.
   
• Usually takes 4 to 6 weeks to complete order.

How do I edit my personal information? Back to top.

To edit your personal information log into your Buyer's Club membership account.

Click Here  Username and Password required.

Please NOTE: Any informational change you make will update both your